Remarketing vs Retargeting: Key Differences Ecommerce Advertisers Need to Know

While 71% of marketers invest heavily in retargeting, many still confuse it with remarketing - here's why that matters for your bottom line. 

As an ecommerce advertiser, understanding the distinct advantages of each approach can significantly impact your campaign performance and ROI.

Quick Answer

Remarketing typically involves direct communication through email and SMS to re-engage existing customers, while retargeting focuses on serving ads to previous website visitors across different platforms. 

While often used interchangeably, these distinct strategies serve different purposes in your marketing funnel. Retargeted ads achieve a click-through rate of 0.7% - ten times higher than standard display ads (Source). 

Understanding when and how to use each approach can significantly impact your ecommerce success.

Understanding the Basics

What is Remarketing?

Remarketing is a strategic approach that focuses on re-engaging customers who have already provided their contact information or made a purchase. As discussed in our guide on maximizing repeat business through remarketing, this technique primarily utilizes direct communication channels. Key characteristics of remarketing include:

  • Direct communication through email, SMS, and push notifications
  • Uses explicit customer data (email addresses, phone numbers)
  • Focuses on nurturing existing relationships
  • Typically implemented post-purchase or after significant engagement

What is Retargeting?

Retargeting, on the other hand, is a display advertising strategy that keeps your brand visible to users who have visited your website but haven't converted. Our comprehensive retargeting matrix shows how this approach differs in both implementation and results. Key characteristics of retargeting include:

  • Uses cookie-based tracking to display ads across third-party websites
  • Relies on behavioral data rather than direct contact information
  • Focuses on converting first-time visitors
  • Implements immediately after website interaction
Feature Remarketing Retargeting
Primary Channels Email, SMS, Push Notifications Display Ads, Social Media Ads
Data Type Direct Contact Information Cookie-Based Tracking
Target Audience Existing Customers Website Visitors
Implementation Timing Post-Purchase/Engagement Immediate After Visit
Balance scale comparison diagram of Remarketing vs Retargeting strategies. Left side shows remarketing features: higher conversion rate, customer retention goal, and direct communication focus. Right side shows retargeting features: lower conversion rate, new acquisition goal, and display advertising focus. Clean design with icons and SCUBE Marketing branding.

Key Differences Between Remarketing and Retargeting

Channel Differences

Understanding the distinct channels each strategy employs is crucial for effective campaign planning. Let's explore how these channels impact your ability to reach and engage potential customers.

Remarketing Channels

  • Email marketing platforms (e.g., Mailchimp, Klaviyo)
  • SMS marketing services
  • Mobile app push notifications
  • Direct messaging systems

Retargeting Channels

  • Display ad networks
  • Social media platforms
  • Search engine advertising
  • Third-party website placements

Data Collection and Usage

The fundamental difference between these strategies lies in how they collect and utilize customer data. As covered in our retargeting matrix webinar, each approach requires specific data types to function effectively.

Aspect Remarketing Data Retargeting Data
Data Type First-party contact information Cookie-based behavioral data
Collection Method Direct user submission Website tracking pixels
Privacy Considerations Requires explicit consent Cookie acceptance required

Effectiveness and ROI Comparison

Remarketing Performance Metrics

Remarketing emails can achieve conversion rates as high as 41%, significantly outperforming standard email campaigns (Source).

Key performance indicators for remarketing campaigns include:

  • Email open rates
  • Click-through rates
  • Conversion rates
  • Customer lifetime value (CLV)

Retargeting Performance Metrics

Retargeting can increase conversion rates by up to 150%, making it one of the most effective digital advertising strategies available (Source). For detailed analytics tracking, visit our analytics resources section to learn more about measuring these crucial metrics:

  • Click-through rate (CTR)
  • Cost per click (CPC)
  • Return on ad spend (ROAS)
  • View-through conversions
Metric Remarketing Average Retargeting Average
Conversion Rate 41% (email) 0.7% (display ads)
Cost Efficiency Lower initial setup costs Higher initial but lower CPC
Long-term Value Higher customer retention Higher new customer acquisition

When to Use Each Strategy

Ideal Scenarios for Remarketing

Understanding when to deploy remarketing campaigns can significantly impact your ecommerce success. As outlined in our PPC strategy guide, timing is crucial for maximum effectiveness. Best scenarios for remarketing:

  • Post-purchase follow-up sequences
  • Cart abandonment recovery
  • Customer loyalty programs
  • Product replenishment reminders
  • Cross-selling to existing customers

Pro Tip: Implement remarketing when you have a substantial customer database and clear segmentation strategy.

Ideal Scenarios for Retargeting

Retargeting shines in specific situations where immediate re-engagement is crucial. Consider these primary use cases:

  • New visitor conversion
  • Product page abandonment
  • Category browsing follow-up
  • Seasonal promotion campaigns
  • Brand awareness reinforcement

Warning: 55% of consumers are less likely to buy if they see the same ad multiple times. Balance is key in retargeting frequency (Source).

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Implementation Best Practices

Setting Up Effective Campaigns

Follow these proven implementation steps, based on our PPC execution guidelines:

Remarketing Setup Checklist

1. Data Collection

  • Implement email capture forms
  • Set up customer database segmentation
  • Configure tracking parameters

2. Campaign Structure

  • Define audience segments
  • Create messaging templates
  • Set up automation workflows

3. Testing and Optimization

  • A/B test email subject lines
  • Test sending times
  • Monitor deliverability rates

Retargeting Setup Checklist

1. Technical Setup

  • Install tracking pixels
  • Set up conversion tracking
  • Configure audience parameters

2. Campaign Configuration

  • Define audience segments
  • Create ad creative variations
  • Set frequency caps

3. Optimization

  • Monitor CTR performance
  • Adjust bid strategies
  • Refresh ad creative regularly
Channel Implementation Flow diagram showing remarketing and retargeting channels with icons. Remarketing channels include email platforms, SMS services, push notifications, and direct messaging. Retargeting channels include display networks, social platforms, search advertising, and third-party websites. Data requirements section shows first-party contact info for remarketing and cookie-based behavioral for retargeting. Includes statistics note about 68% of agencies increasing retargeting budgets. SCUBE Marketing logo in corner.

Measuring and Optimizing Results

Key metrics to track for each strategy:

Remarketing Metrics Retargeting Metrics
Email open rate Click-through rate
Click-to-open rate Cost per acquisition
Revenue per email View-through conversions
List growth rate Frequency metrics

Important: With 68% of digital marketing agencies increasing their retargeting budgets, it's crucial to establish proper tracking and optimization processes (Source).

Conclusion

Key Takeaways

While both remarketing and retargeting serve to re-engage users, their distinct approaches serve different purposes in your marketing strategy. 

Remarketing excels at nurturing existing customer relationships through direct communication, while retargeting effectively captures lost opportunities through strategic ad placement. Final comparison of key aspects:

Aspect Remarketing Retargeting
Best For Customer retention & loyalty New customer acquisition
Primary Channels Email, SMS, direct messaging Display ads, social media
Data Requirements Contact information Website tracking data
Implementation Complexity Moderate High

Strategic Recommendations

For optimal results in your ecommerce marketing:

  • Implement both strategies in parallel for comprehensive customer engagement
  • Start with retargeting for immediate website visitor recovery
  • Build remarketing campaigns as your customer database grows
  • Regularly test and optimize both channels
  • Monitor performance metrics and adjust strategies accordingly

Next Steps

To maximize your marketing effectiveness:

  1. Audit your current re-engagement strategies
  2. Identify gaps in your customer communication
  3. Implement proper tracking mechanisms
  4. Develop a comprehensive testing plan

Ready to elevate your ecommerce marketing strategy? Contact SCUBE Marketing for expert guidance in implementing effective remarketing and retargeting campaigns that drive results. 

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